Address:
Trg Slobode 4
21000 Novi Sad, Serbia
E-mail:
office@alagroupns.com
Legal entity data
ALA Group
Address:
Trg Slobode 4
21000 Novi Sad, Serbia
MB: 28382235 | PIB: 114432968
SUPPORT/CONTACT:
+381 606350405
office@alagroupns.com
Point of sale:
Privacy Policy
ALA Group undertakes to protect the privacy of customers. Only necessary data on customers/users are collected for business and user information in accordance with good business norms and for the purpose of normal service provision. Customer data can be retrieved from all our systems upon request. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of ALA Group (and business partners) are responsible for respecting the principles of privacy protection. You can read the detailed privacy policy here.
Terms of Use
By using this website, you confirm that you have read, understood and accepted these terms of use (hereinafter referred to as “terms”) and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, do not use this website.
ALA Group may amend these Terms at any time by amending this text. You should visit this page from time to time to check the updated Terms, as you are legally bound by them. Certain provisions of these Terms may be overridden by explicit legal acts or notices displayed on other pages of this site.
Customer Privacy Protection
On behalf of ALA Group we are committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. All user/customer data is strictly stored and is available only to employees who need this data to perform their work.
Protection of confidential transaction and card data
In this specific case ALA Group is itself a certified payment provider. The name of the certified (PCI DSS Compliant) system is HolestPay. This point of sale is not a functional part of the HolestPay system (although HolestPay is a system operated and owned by HOLEST E-COMMERCE D.O.O.), this point of sale is connected to HolestPay exclusively in the context of a normal point of sale with HolestPay payment methods.
When entering payment card data, the HolestPay system transmits confidential information from a security-isolated frame through a public network using the SSL protocol with AES265 encryption and exchange of cryptographic keys according to the Diffie-Hellman principle. HolestPay further transfers the card data to the bank’s system in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology. Data security during purchase is guaranteed by HOLEST E-COMMERCE D.O.O., payment card processor and Banca Intesa ad Beograd, so the entire payment process is performed outside of this site. Payment card data is not available on this site at any moment, and all channels through which data is transmitted or possibly part of card data is stored (if it is a subscription) are PCI DSS certified.
Merchant Card Charge Authorization and Subscriptions
The customer can (e.g. if he knows that he will buy products from ALA Group in the future) choose to approve the creation of a reference to the payment token (Card-On-File – COF) for this point of sale. This is recommended from a security point of view because it avoids the transmission of card data in future purchases, and the moment of transmission is the most critical in terms of security. During card data transmission, unwanted browser add-ons, malware and viruses on your computer or device may try to access them. When data reaches systems that are PCI DSS certified, their compromise or anonymous action on them become de-facto impossible.
A customer must have a user account to shop at this point of sale.
When purchasing a subscription, creating a reference to the payment token is mandatory.
When a user buys a subscription on this site or chooses to save the card for faster future purchases, the HolestPay system issues an payment token reference for the point of sale through which the point of sale system can later charge the card.
ALA Group undertakes to charge the card only in accordance with the scope and indicated price of the purchased product or contract (if any).
The option for the customer to destroy references to payment tokens and payment tokens is available on the site for users when they log in (accounts on this site are mandatory). Alternatively, the customer can always request the destruction of the payment token reference and payment token by contacting our support .
This point of sale has no access to the card data in readable or encrypted form. The point of sale and the customer only have access to card number masks NNNN NN** **** NNNN or (for amex )NNNN NN** **** NNN , and masked card numbers are not considered risky data. The token reference and the token are random data that is not expressly obtained by transforming, slicing or encrypting the card data and no part or all of the card data can be reconstructed by transforming or decrypting the same.
None of the participants in the data transmission (HolestPay, Banca Intesa ad Beograd, processor of payment cards) keeps and must never keep the service code of the card (3 numbers on the back of the card). Only the issuer of the payment card may have access to this data under special conditions (except the card owner).
For each payment, the customer will receive payment information (and a fiscal invoice or e-invoice) via the e-mail address he specified during the checkout. If for some reason the customer loses access to the specified e-mail address, he is obliged to inform ALA Group. to change the data.
Complaints | Refund Policy
Complaints
If there is a problem with the product/service/service that the customer purchased or subscribed to at ALA Group or bought the wrong product, the customer can demand the correction of bugs or a solution to the problem, but also the return-cancelation of the product/service without explanation under the following conditions:
Refund Policy and Refunds
The customer has the right to cancel the product or service. ALA Group reserves the right to consider whether to accept to refund the amount. Upon refund, keys, access to services and everything related to purchased products and services will be disabled.
If the customer violates the indicated or contractually defined rules of use of the ALA Group product, ALA Group can disable activation keys, access to services and everything related to purchased products with prior notification and explanation sent to the customer via email. ALA Group in this case reserves the right to consider whether to make a refund or not.
In case of cancellation of the service and refund to the customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, ALA Group is obliged to make refunds exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the account of the cardholder at the seller’s request.
In the case of cancellation of the service/software license and refund to the customer who previously paid through the IPS Scan system , in part or in full, and regardless of the reason for the return, ALA Group the refund is made through the IPS system of Banca Intesa ad Beograd or directly to the user’s account by bank payment.
In case of cancellation of the service/software license and refund to the customer who previously paid via bank or WIRE Transfer payment, in part or in full, regardless of the reason for the return, ALA Group is obliged to make the refund via bank / WIRE Transfer payment (respectively).
In case of cancellation of the service/software license and refund to the customer who previously paid via PayPal payment, in part or in full, and regardless of the reason for the return, ALA Group. is obliged to make the refund via PayPal refund.
Fiscal accounts and E-Invoices
For each order, you will be issued either a fiscal invoice or an e-invoice. On the fiscal account, companies from Serbia will be identified by TIN: 10: (PIB), and companies outside Serbia by TIN 40: (tax ID). Fiscal accounts will be delivered to you exclusively in electronic form (PDF/HTML). In the case of an e-invoice, the e-invoice will be delivered to the company from Serbia via the system provided by the Republic of Serbia.
VAT statement
ALA Group is not in the VAT system of the Republic of Serbia.
Use of the website
Except as expressly stated otherwise herein or on another page of this Site, nothing contained herein, whether express, implied, disclaimer or otherwise, grants you any right to use any intellectual property found on the Site.
All material on this website (hereinafter referred to as the “Site”) is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or license is subject to those terms. If you breach any of these Terms, your permission to use the Site will be revoked and you will be required to immediately destroy any content you have downloaded or printed.
Information
Any materials, feedback or other information you provide to this Site or to ALA Group in connection with this Site (“Information”) will not be considered confidential or proprietary.ALA Group shall be the sole owner of all information collected on or in connection with the Site.This online store has no obligations with respect to such information and is free to use it without restrictions for any purpose (such as use, reproduction, modification, publication, (re)distribution, public display, etc.) and without attribution.
It is prohibited to post or transmit to or from the Site any illegal, threatening, defamatory, degrading, obscene, pornographic or other material that violates any laws
Delivery of purchased products and services
ALA Group – sells exclusively digital products and services. Upon successful registration payment, you will be given access to digital material or activation keys, or you will be notified by email about the progress of the service.
Products/services may be on a subscription basis, which is indicated in the description of each product/service. If the product/service is on a subscription basis and if you do not renew your purchase after the end of the subscription period, your access and services will be terminated.
Warning about providing false information
We remind customers that providing false information for the purpose of ordering products (providing information of a fictitious company or specifying a false country in order to unlock payment methods unavailable in the customer’s country) is an act of misrepresentation. ALA Group can destroy the user keys and terminate access to the system if it is determined that the data from the order is invalid. The money will be returned or not in accordance with the refund policy (the contract, if any – is invalid in this case). If it is determined that false data was provided in order to obtain a product that includes access to a PCI DSS certified environment (HolestPay card entry form), ALA Group may initiate the procedure of creating a police note.
Conversion Exchange Rate Statement
All payments for customers from Serbia, IPS Scan or card payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.
Customers outside of Serbia can pay via PayPal or wire transfer. In this case, payment will be made in the currency selected on the checkout.